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Why uptime isn't always the metric that matters most, and how to choose service levels that actually reflect your customer's priorities.
This week: an article on AI accuracy warranties, a video lesson on SaaS service level negotiations, free CLE webinars, a contract review checklist from Spellbook, a contract meme, and a tip on customer arguments in limitation of liability negotiations.
Stop arguing over vague adjectives like accurate and compliant. Instead, use this six-part framework to build a warranty for the tasks the product actually performs.
A look at the common arguments customers bring to the table and why they push so hard on liability allocation.
Watch this video lesson from ContractsCon 2025 featuring Kay Lee explains how to negotiate uptime, downtime, service credit, and business continuity terms in a SaaS contract
We've got free checklists, a free lesson video, free CLE webinars, and a free AI prompting guide. Did we say free? 🙂
Here's what I focus on when doing a review of a typical indemnification provision
Improve your understanding of controller and processor roles and duties with our video lesson and checklist
You'll get real-world training on 40 AI and MSA provisions, have fun, and building your contracts network
Why your payment provision needs both an invoice and a triggering event, and how to draft it so the buyer's obligation actually works.
Laura Frederick pulled a segment from her supply chain contracting course to show how offers form, how they die, and how frontline teams either protect or lose the terms.
How to think about non-infringement warranties from both the vendor and customer perspectives, including scope, timing, and how they interact with IP indemnity.
Laura Frederick and Sterling Miller worked through prompt structure, ran live contract drafting demos in ChatGPT, and covered the habits that kept the output useful.
Laura Frederick and Gabe Meister took apart three flawed provisions to show how one word reshaped indemnity scope as a claim, an exclusion, and a qualifier.
Join Laura Frederick, Tamra Tyree Moore, and Arohi Kashyap in this webinar on September 30, 2026 at 12 pm ET as they cover how to draft human oversight and meaningful human review provisions that hold up when someone asks who reviewed what.
Join Laura Frederick, Akiva Miller, and Tiffany Bui LeTourneau in this webinar on October 1, 2026 at 12 pm ET as they explore how to draft the data definitions that determine what a vendor can do with your information.
Join Laura Frederick, Kimberly Maney, and Avinoam Shefa in this webinar on October 7, 2026 at 12 pm ET as they cover how to draft marketing and advertising data provisions in AI deals, from sensitive personal information to cross-context behavioral advertising.
Join Laura Frederick and Yelena Ambartsumian on October 6, 2026 at 12 pm ET as they cover how to draft contract terms that set limits on what AI agents can access and change through MCP connectors.
Join Laura Frederick and Maria Amelia Calaf for this webinar in September 29, 2026 at 12 pm ET as they cover how trade secrets differ from confidential information and the reasonable efforts companies can take to protect them.
Stephanie Woodworth and Alexandra Sepulveda joined host Laura Frederick to explain how they read SOC 2 scope, opinions, and exceptions, and what they negotiated into their contracts around them.
The risks of agreeing to a license that only kicks in after full payment, and why customers should push back on this language.
What to think about when using a parent guarantee to reduce risk in deals with weaker counterparties.
Three reasons to start a regular training program for your internal teams, even when you barely have time to breathe.
The label you use for your limitation of liability matters more than you think. Here's why "direct damages cap" can quietly create problems.
A quick look at how the CISG can quietly override your governing law clause and why excluding it is usually the right call.
